Privacy Policy
Your privacy and the security of your personal information are of utmost importance to us.
Sunday Ambulette ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our medical transportation services. By using our services, you consent to the practices described in this policy.
Information We Collect
We collect various types of information to provide you with safe, reliable, and compliant medical transportation services.
Personal Information
- Full name, date of birth, and contact information (phone number, email address, home address)
- Emergency contact details
- Insurance information (policy numbers, carrier details)
- Payment information (processed securely through our payment partners)
- Government-issued identification (as required for service verification)
Health Information
- Medical conditions relevant to transportation (mobility limitations, oxygen requirements, etc.)
- Medications and allergies that may affect transport
- Special accommodation needs (wheelchair, stretcher, medical equipment)
- Healthcare provider information and appointment details
- Medical records necessary for safe transport (with your authorization)
Service Information
- Pickup and drop-off locations
- Trip dates, times, and duration
- Service requests and special instructions
- Driver notes and service reports
- GPS location data during transport
HIPAA Compliance
We are fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). All protected health information (PHI) is handled with the highest level of security and confidentiality.
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
- Schedule and coordinate your medical transportation
- Ensure appropriate vehicle and equipment allocation
- Provide safe transport tailored to your medical needs
- Communicate with you about your appointments and services
- Coordinate with healthcare facilities and providers
Safety and Quality
- Monitor service quality and driver performance
- Ensure compliance with safety protocols
- Investigate incidents or complaints
- Train staff on proper patient care procedures
Administrative Purposes
- Process payments and insurance claims
- Maintain accurate service records
- Comply with legal and regulatory requirements
- Respond to your inquiries and provide customer support
Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
With Your Consent
We will share your information with third parties when you have given us explicit permission to do so.
Healthcare Providers
We may share relevant medical information with your healthcare providers, hospitals, or medical facilities to ensure continuity of care and proper service coordination.
Insurance Companies
We share necessary information with your insurance provider for billing and claims processing purposes.
Service Partners
- Billing and payment processors (with secure, encrypted connections)
- Technology providers who help us operate our services
- Contractors who assist with service delivery (all bound by confidentiality agreements)
Legal Requirements
We may disclose your information when required by law, court order, or regulatory authority, or to protect the rights, property, or safety of Sunday Ambulette, our clients, or others.
Confidentiality Agreements
All third parties who have access to your information are bound by strict confidentiality agreements and are required to comply with HIPAA regulations and our privacy standards.
Data Security
We implement comprehensive security measures to protect your personal and health information:
| Security Measure | Description |
|---|---|
| Encryption | All data is encrypted in transit and at rest using industry-standard protocols |
| Access Controls | Strict access controls ensure only authorized personnel can view your information |
| Secure Storage | Physical and digital records are stored in secure, access-controlled environments |
| Regular Audits | We conduct regular security audits and vulnerability assessments |
| Staff Training | All employees receive ongoing privacy and security training |
| Incident Response | We have comprehensive procedures for responding to security incidents |
While we take every reasonable precaution to protect your information, no method of transmission or storage is 100% secure. We continuously update our security practices to meet evolving standards.
Your Privacy Rights
You have the following rights regarding your personal and health information:
Right to Access
You have the right to request a copy of the personal information we hold about you.
Right to Correction
You may request corrections to any inaccurate or incomplete information in our records.
Right to Restrict Processing
You can request that we limit how we use your information in certain circumstances.
Right to Request Deletion
You may request deletion of your information, subject to legal and regulatory retention requirements.
Right to Data Portability
You can request a copy of your information in a commonly used, machine-readable format.
Right to Withdraw Consent
Where we rely on your consent to process information, you may withdraw that consent at any time.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Service records and medical information: 7 years from the date of last service (as required by healthcare regulations)
- Billing and payment information: 7 years for tax and accounting purposes
- Insurance claims documentation: As required by insurance regulations
- Incident reports and safety documentation: Permanent retention for liability purposes
After the retention period expires, we securely delete or anonymize your information in accordance with data protection laws.
Children's Privacy
Our services may be used to transport minors. When providing services to individuals under 18, we obtain consent from parents or legal guardians. We collect only the minimum information necessary to provide safe transportation services to minors.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date at the top of this policy
- Sending you an email notification for significant changes
- Providing notice during your next service appointment
Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.